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Video Vault Membership FAQ

FAQ

  • Why do I need an account?

Your subscription, regardless of monthly cost, is attached to your account. This also gives you access to modify your subscription and access videos.  You can create and manage your account here.

  • When do I get charged?

You are charged when you first purchase and then on the subsequent months for subscription products. Eg: if you purchase on the 7th of April your next payment will be withdrawn on May 7th, then June 7th, etc. If a membership is purchased on the last day of the month, recurring payments will continue to be charged on the last day of the month. For example, if you choose the LAG Membership for $9.99/month and purchase on December 31st , the next 4 payments will be charged on:

    • 31st January
    • 28th February (or 29th February for a leap year)
    • 31st March
    • 30th April

The only “odd” case is when a membership is purchased on the 29th/30th where the date isn’t the last day of the month.  In this case if you bought a TAG Membership for $4.99/month on the 29th December 2012, it’s next 4 payments will be charged on:

    • 29th January 2013- not the last day of the month
    • 28th February 2013 – notice it has switched to the last day of the month as there is no 29th day in February when it is not a leap year
    • 31st March 2013 (last day of the month)
    • 30th April 2013 (last day of the month)
  • Why does checkout take me to PayPal?

PayPal handles the recurring payments in an easy and automatic way.  At this time PayPal is the only checkout option for memberships but you don’t need a PayPal account to use it.  Simply tell PayPal that you don’t have an account at checkout and use any major credit card without a problem!

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  • How do I get my videos?

Upon purchase you will receive access to your subscription page. Just sign into the site and go to the appropriate page to access your videos.

Remember that these pages are updated on the 1st of each month, so make sure to download everything as soon as possible to ensure you always have access to your videos!

  • How do I change my subscription?

Simply log in and go to your account page. If you wish to upgrade or downgrade your subscription just cancel your current subscription and then restart the process for adding a new one. If you purchased a TAG subscription on the 7th and decided to upgrade to the LAG on the 10th, just email us at vault@splitsuit.com so we can refund the TAG subscription. Since all subscriptions offer instant downloads there is no option to refund for a downgrade at this time. You can simply cancel your current subscription and then start a lower subscription level the following month. In short:

    • Log in to your account
    • Go to your account page
    • Cancel current subscription
    • Purchase a new poker membership
    • Email vault {@] splitsuit [dot] com if you need a prorated refund
  • How do I cancel my subscription?

Just log in and go to your account page.  On the right side of your membership you’ll see a ‘cancel’ button that you can use to stop future payments.  Once canceled you will no longer have access to your membership page.

  • Who made these videos?

All videos were made by James “SplitSuit” Sweeney

  • Where will these videos be released for free?

You can see the full catalog of free videos here: http://www.thepokerbank.com/videos/splitsuit/

  • What video type are these videos in?

All videos are in .MOV or .MP4 format and range in size from 50MB-350MB/video

  • How do I play these videos?

These videos are playable on most any computer.  If you have any issues I suggest downloading and using the VLC video player.  If you are using an Android phone/tablet I suggest using the MX Player.  For iPhone/iPad users you may want to use the app PlayerXtreme HD if the videos don’t play nicely in the native player.

  • Can I buy both the TAG and LAG Memberships for 7 videos/month?

Unfortunately no.  Each month I choose 5 videos, say A, B, C, D, E.  In that case each membership that month will get access to:

    • NIT: A
    • TAG: A and B
    • LAG: A, B, C, D, and E

Overlapping memberships doesn’t offer any extra value.

  • What is an INVERSE video?

An INVERSE style video doesn’t use hud stats or other information.  The major goal is to try and figure out what assumptions hero may have been making.  This style is incredibly useful for thinking about hands from a different angle and allows us to look at spots from a more conceptual point of view.

  • Why charge me if these videos will eventually be free?

Yes, these videos will eventually be released for free to the public.  By purchasing a membership you get early-access to this content.  The benefit is that you get content well in advance giving you a leg-up on people who wait for the free videos to be released.  You can certainly wait until each video has been released on ThePokerBank…or you can get a jump-start on your education today!

  • Have a different question?

Feel free to contact us at anytime by going here: www.splitsuit.com/contact